Monday, December 22nd, 2012
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Product Support: Knowledge Base & FAQ

Get Error: unable to create registry-key.

This Error is Common on Windows Vista and 7, but may also show when you do not have administrator privileges.

To solve this issue you need to run the application as administrator. In Windows Vista/7 this can be done by right-clicking on the program icon and selecting 'Run as Administrator.'


I received an 'Invalid key' message when registering.

This error may be one of a few problems.

One: You have and old product key that is no longer supported. Note: Old keys, are those in the xxxxx-xxxx-xxxx-xxxx-xxxx (5,4,4,4,4) format, or xxxxx-xxxxx-xxxxx-xxxxx-xxxxx (5,5,5,5,5) format. These are still valid for for PictureViewer .EXE. For all other products you'll need a xx-xxxxx-xxxxx-xxxxx-xxxxx formatted key (2,5,5,5,5,5). If the order was placed within the last year you can contact our support team and they'll provide you with an updated key. For orders older then a year you'll have purchase a new licence for the product, or continue using the old version.

Two: You are using a old version of the program. Please always make sure you are using the latest version by downloading it from our website. Please see the product index for download locations.

Three: There was an error in typing your key. Most common errors are those of using the letter o vs. zero. To make sure you entered the key correctly please follow the detailed instructions found on our registration support page.

See Also: Registration Support Page >>


Where can I download older versions of products I have ordered?

Batch Rename .EXE can be downloaded here: Batch Rename .EXE

Image Converter .EXE can be downloaded here: Image Converter .EXE


CanĀ“t find "Enter registration code" on the website?

The enter registration dialog is found in the application, not on our website. It appears on the registration dialog box that appears when you start the application. If you do not receive this dialog when you start the program, then the program is still currently in trial mode - after running the application 15 to 30 times you will receive the dialog. To spawn the registration dialog before it automatically appears please try the following:

PictureViewer .EXE: Right-Click the toolbar or the open photo, select 'Enter Registration Code' from the menu.

Batch Rename .EXE: Open the main application program; then go to the 'help' menu on the menu bar and select 'enter registration key'

Image Converter .EXE: Open the main application program; then go to the 'help' menu on the menu bar and select 'enter registration key'

Image Merger .EXE: Click the "Menu Options" text in the lower left corner of the main program window. Then select "Enter Registration Code".

Note: For more help on the registration process, please see our registration support site.

See Also: Registration Support Page >>


Where do I download the Full Registered Version?

If you have recently purchased one of our products you can download the software from our product index and then enter your registration code when asked. This will automatically 'upgrade' the software to the fully-functional version.

See Also : Product Index >> | See Also: Registration Support Page >>

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