Support
For: Photo Viewer and Converter .EXE Suite, PictureViewer .EXE 1.1.x+, Image Converter .EXE 2.1.x+, Batch Rename .EXE 2.0+, Image Merger .EXE 1.1.x+, Picture Studio .EXE Professional 1.1.0.20+, Image Editor .EXE 1.0+
Document Version: 1.0.2
What is Product Registration?
Product Registration enables full unlimited and unrestricted to SoftTech InterCorp’s software products. To register an software application you need to enter a valid Name and Unlock Key combination.
Where can I find my Registration Information?
To find your registration info, name and unlock – please refer to your registration e-mail that you received when the product was purchased. The ‘need to know’ registration information is in the following form:
Product Title: Picture Viewer and Converter .EXE Suite
Registration Name: johnsmith
Registration Key: GH78J-6JYKG-DUQ43-FKGLD-UY85R
Note: If you have not ordered the product you can do so here: http://www.stintercorp.com/store_productindex.php - Upon completion of the ordering process you will instantly receive the necessary registration info.
Where can I find the Registration Dialog?
The registration dialog normally appears when you start the application; however, this is not always the case. If you have just recently installed the application, the registration dialog box is suppressed to allow you to get the fell of the program. The easiest solution to this; is simply to wait until you have ran the application enough times for the dialog to appear – then simply enter your information.
You can also access the registration dialog by:
In PictureViewer .EXE:
1. Open an image; then right-click on the image to display a popup menu. Then select ‘Enter Registration Key’ from the menu options.
How Do I Register the Product?
Using the registration info provided upon purchasing the product enter the name and unlock key. Note: The Name field in the registration dialog box does not refer to your name; rather the username you where provided with. In most cases this is the individuals last name in all lower case. The registration process only works with the name provided; you cannot enter the same unlock key with a different name.
Example registration info:
Product Title: Picture Viewer and Converter .EXE Suite
Registration Name: johnsmith
Registration Key: GH78J-6JYKG-DUQ43-FKGLD-UY85R
There are multiple ways to register the product – below are the most common ways to enter your registration info.
Complete Copying Method:
1. In your registration e-mail copy all the ‘important’ registration info. (Example of what should be copied is below)
Product Title: Picture Viewer and Converter .EXE Suite
Registration Name: johnsmith
Registration Key: GH78J-6JYKG-DUQ43-FKGLD-UY85R
2. If the Registration Dialog is not displayed; then run the application – Once the dialog is displayed click ‘Enter Registration Code’.
3. The program should have already entered the necessary information – simply click the ‘Activate’ button.
4. The registration will then process and activate your software, no interaction is needed during the process
5. One the activation process is finished (see above). You will be prompted with a confirmation dialog like the one below.
Other methods to enter your registration code:
Copy / Paste Method:
1. Using the registration info you where provided; copy the Unlock Key. This is done by highlighting the text and pressing CTRL+C. Note: Make sure to only copy the unlock key, and nothing else.
Example of what is to be copied:
GH78J-6JYKG-DUQ43-FKGLD-UY85R
2. If the Registration Dialog is not displayed; then run the application – Once the dialog is displayed click ‘Enter Registration Code’.
3. Enter the username you where provided in the name field. Example: johnsmith
(Note: Make sure you enter the text using the same case. i.e. all lower-case – no capital letters)
4. If the Unlock Key has not been automatically entered click the ‘Paste Unlock Key’ text.
5. Click the ‘activate’ button.
Copy / Paste Method 2:
1. Using the registration info you where provided; copy the username. This is done by highlighting the text and pressing CTRL+C. Note: Make sure to only copy just the username, and nothing else.
Example of what is to be copied:
johnsimth
2. If the Registration Dialog is not displayed; then run the application – Once the dialog is displayed click ‘Enter Registration Code’.
3. Select the Name text field by clicking it. Press CTRL+V to paste the name we just copied.
4. Going back to the registration info copy the unlock key. This is done by highlighting the text and pressing CTRL+C. Note: Make sure to only copy just the unlock key, and nothing else.
Example of what is to be copied:
GH78J-6JYKG-DUQ43-FKGLD-UY85R
5. Now back at the Registration Dialog Box. – If the Unlock Key has not been automatically entered; then click the ‘Unlock Key’ text field. Press CTRL+V to paste the unlock key we just copied.
6. Click the ‘activate’ button.
What should I do if I keep getting a ‘invalid’ key error?
1. Try all the listed methods of entering the username and unlock key – i.e. The Complete Copying and Copy Paste Methods. You should also double check the name and unlock key fields with your registration info – make sure they match the same case, and don’t have any un-needed spaces.
2. Go over all the information provided in the Registration and Product Activation Process Support page. (This Article.)
3. Check Versions – In many cases registration problems exists because of using older versions of the product. Try uninstalling your current version; and downloading the latest one from SoftTech InterCorp.
You should uninstall the product by using the start menu > all programs > program folder > uninstall.
You can also uninstall the program from Control Panel > Add / Remove Programs > Selecting the application and selecting uninstall.
Once the program has been uninstalled; proceed to http://www.stintercorp.com/ and download the needed application again.
Install the program once the download is complete and try the registration process again.
4. If you still receive an invalid key error; you will need to contact SoftTech InterCorp at:
support@(removethis)stintercorp.com
Please include the following:
a. Your Registration Name (First Name, Last Name) and E-mail.
b. The application name you are trying to register.
c. The error message you are receiving (This is very important.)
The following optional information is also helpful to include:
Appox. Purchase Date
Application Version
The SoftTech InterCorp support team will then hopefully be able to diagnose the problem and send you the remedy as fast as possible.
How do I get an Updated Key?
When I try and register the product I get a message asking me to get an updated key. What should I do?
Simply e-mail: support@(removethis)stintercorp.com with you current username and unlock key – and ask for an updated key. (Please also provide your name – first and last – so we can find your order.)
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